Shipping Policy
Delivery, duties and lead times
Shipping Method - Cainiao
Cost: Free shipping.Customs duties will be paid by us.
Delivery Time:Ship to United States: 7-12 business days
Courier: Cainiao
Tracking Page: https://global.cainiao.com/
Shipping Method - DHL
Cost: USD $20.00 per item.Customs duties will be paid by customers.
Delivery Time:Ship to United States:5-8 business days
Courier : DHL
Tracking Page:https://www.dhl.com/
Policy for items shipped via DHL
Items shipped via DHL are assured to arrive by the estimated delivery date. Please note that this timeline may change based on logistics conditions, and we will update this page with the latest information as needed. Always check here for the most up-to-date information. If you experience any issues, you can apply for compensation.
Refund if items arrive damaged
Apply for a refund if any items you ordered arrive damaged.
Refund for packages lost in transit
Apply for a refund if your package is indicated as "lost in transit"on its tracking details. If it eventually arrives later, you can keep it with no need to return it.
Refund if not delivered after 60 days
If your package isn't delivered within 60 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it.
Policy for items shipped via Cainiao
For items shipped via Cainiao, if your order hasn't been delivered within 60 days of shipment, you can apply for a refund and keep the item free of charge without returning it. Please note that this timeline may change based on logistics conditions, and we will update this page with the latest information as needed. Always check here for the most up-to-date information.